Privacy Policy

Hermanus Office National respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and what choices you have.

1. Information we collect

We may collect personal information that you provide to us directly, such as your name, email address, phone number, delivery address, billing details, and any information you submit through contact forms, checkout, or account registration.

We may also collect limited technical information such as your IP address, browser type, device information, and website usage data.

2. How we use your information

We use your information to process orders, deliver products, communicate with you, respond to enquiries, provide customer support, improve our website, prevent fraud, and meet legal or regulatory obligations.

We may also use your information to send marketing messages where you have agreed to receive them or where the law allows it.

3. Sharing your information

We may share your information with trusted service providers where necessary to operate our website and business, including payment processors, couriers, hosting providers, and IT or marketing service providers.

We may also disclose information where required by law or to protect our legal rights.

4. Cookies

Our website may use cookies and similar technologies to improve functionality, remember user preferences, analyse traffic, and support security. You can usually manage cookie settings through your browser.

5. Data security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or storage system can be guaranteed to be completely secure.

6. Your rights

You may ask to access, correct, or update your personal information, and you may object to certain uses of your information where the law gives you that right. You may also opt out of receiving marketing communications at any time.

7. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to meet legal obligations, resolve disputes, and enforce our agreements.

8. Third-party services

If our website uses third-party tools or services, such as payment gateways, maps, embedded content, analytics, or social media features, those providers may collect information in accordance with their own privacy policies.

9. Changes to this policy

We may update this Privacy Policy from time to time by posting the revised version on this page. The updated version will apply from the date it is published on the website.

10. Contact details

If you have any questions about this Privacy Policy or how we handle personal information, please contact us using the details below.

Hermanus Office National
Email: hermanus@officenational.co.za
Phone: 028 313 0003
Address: 22 Arum Road, Westcliff, Hermanus, 7200